LisaMay_Sept175.jpgLisa May & Co Retail and Ecommerce Consultancy

THE POWER OF PHYSICAL RETAIL.

As we slowly start to understand the new landscape of retail in a post-pandemic world, there are still many uncertainties surrounding the future of physical retail. We have seen e-commerce thrive to an outstanding level, but where does this leave us with the ability to shop in person? And how...

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BUILDING A BUSINESS FOR BETTER.

One of the focuses when working for a larger company is constantly challenging yourself to create a business that does better - not just drives profit. This is elevated even more so post-pandemic. I spent the last 5 years of my corporate career at Eileen Fisher, so I was amongst some of the very...

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SERVING PEOPLE, NOT CUSTOMERS.

I was listening to a podcast recently, discussing how most brands don’t really understand exactly how their product (or service) can make a customer feel. And that got me thinking, is the issue that we see them as “customers” or “consumers” - when really we should be seeing them as...